What about warranty and RMA outside the US?

RMA runs from Shenzhen and from partner depots in the US and EU. Advance replacement from Tier 3. Door-to-door in 5–8 business days.

Do you do custom branding and OS images?

Both, in-house. Housing logo, asset tags, boot image, pre-installed apps, kiosk mode. Typical add: 5–7 days.

Can I test before ordering?

Yes. Single units ship from stock. From 5 units we quote a pre-production sample at cost and credit it against your order.

How fast will I hear back?

Within one business day, from the engineer who would handle your account. Above 20 units, expect a call offer in the same email.

Why isn't pricing listed?

Because three variables move it: volume, configuration and delivery date. A single listed number would be wrong for almost everyone reading this page.

Q4 2026 partner allocation is open — production slots close 18 December

Q4 2026 · Partner pricing

Get pricing on a fleet,
not a shopping cart.

ONERugged quotes by volume, configuration and delivery date. Tell us three things and you'll have a written quote, our Q4 price sheet and the full test reports by the next business day.

✓Written quote, not a callback

✓No account needed

✓Engineer replies, not a bot

IP65 · MIL-STD-810HCE / FCCATEX Zone 2Windows IoT & Android GMS

Request Q4 pricing

Takes about 20 seconds.

RESPONSE SLA · 1 BUSINESS DAY

SHIPPED TO 100+ COUNTRIES

5-YEAR SPARE PARTS

ADVANCE RMA SINCE 2022

Three reasons the number isn't on this page.

Not because we're hiding it. Because three variables move it.

01 · Volume

The same unit costs differently at 5 and 500.

A list price hides which bracket you're in. A quote shows it — and shows what the next bracket would cost you.

02 · Configuration

Your build, not our average.

RAM, storage, OS image, barcode engine, mounting, branding. Each one moves the number, so an average would be wrong for you.

03 · Delivery

Air in 7 days, sea in 35.

The trade-off is yours to make, and it changes the price. We quote both so you can decide with the freight in front of you.

Three inputs → one written quote → no negotiation theatre.

Volume brackets

What changes as your order grows. Brackets are cumulative.

NO PRICE SHOWN · QUOTED PER BRACKET

Tier 1

1 – 49

UNITS · EVALUATION

·Standard lead time

·1-year warranty

·Email support, 1 business day

·Single unit from stock

Quote Tier 1

MOST CHOSEN

Tier 2

50 – 499

UNITS · TEAM ROLLOUT

·Sample at cost, credited

·1-year warranty

·Dedicated account engineer

·Custom OS image & asset tags

·Priority production slot

Quote Tier 2 →

Tier 3

500 – 999

UNITS · SITE ROLLOUT

·Everything in Tier 2

·Free logo / asset branding

·Advance RMA with loaner

·Staged delivery, multi-site

Quote Tier 3

Tier 4

1000 +

UNITS · PROGRAM

·Everything in Tier 3

·Dedicated production slot

·Custom ports / brackets / radios

·5-year spare parts guarantee

·NDA + joint certification support

Quote Tier 4

Mixing models in one order counts toward the same bracket. Warranty years include the standard term — no add-on purchase required at Tier 2 and above.

Delivery windows,
not delivery promises.

Transit times below are the carrier figures we hold you to. Anything faster is a conversation, not a guarantee.

Q4 CUT-OFF

Production slots close 18 December. Orders confirmed after that ship in the first week of January.

Dates reflect 2026 carrier cut-offs and are re-confirmed in writing with your quote.

DESTINATION	METHOD	TRANSIT	ORDER BY
US / Canada	Air express	5–7 days	11 Dec
US / Canada	Sea LCL	30–35 days	20 Nov
EU	Air freight	7–10 days	8 Dec
EU	Sea LCL	32–38 days	17 Nov
Japan / Korea	Air express	3–5 days	15 Dec
Southeast Asia	Air freight	4–6 days	15 Dec

The paperwork ships with the quote.

As needed, certificates and test reports for the exact model you're buying.

MIL-STD-810HIP65 / IP67CEFCCATEX ZONE 2IECExROHS / REACHGMS / WINDOWS IoT

DROP & VIBRATION

[26] drops from [1.2] m onto concrete, all faces — report available

INGRESS

IP65 dust-tight, water-jet rated — IP67 on [model list]

TEMPERATURE

Operating [−20 °C to 60 °C], storage [−30 °C to 70 °C]

Terms that decide the deal.

The six things procurement asks before they'll forward your quote to finance.

Net 30

For qualified accounts after the first order. Bank references, or a deposit on the first one.

5-year spares

Batteries, docks, cradles and styli stocked for five years after end of production.

Advance RMA

Loaner unit ships before yours comes back. From Tier 3.

Custom imaging

Your OS, your apps, your asset tags — flashed in-house, not by a reseller.

NDA on request

Signed before we see your spec, not after. Standard mutual NDA available.

Sample at cost

From 5 units. Test it on site, then credit the sample against your order.

FAQ

Frequently Asked Questions

Can't find your answer? Our support team replies within 1 business day.

What about warranty and RMA outside the US?

RMA runs from Shenzhen and from partner depots in the US and EU. Advance replacement from Tier 3. Door-to-door in 5–8 business days.
Do you do custom branding and OS images?

Both, in-house. Housing logo, asset tags, boot image, pre-installed apps, kiosk mode. Typical add: 5–7 days.
Can I test before ordering?

Yes. Single units ship from stock. From 5 units we quote a pre-production sample at cost and credit it against your order.
How fast will I hear back?

Within one business day, from the engineer who would handle your account. Above 20 units, expect a call offer in the same email.
Why isn't pricing listed?

Because three variables move it: volume, configuration and delivery date. A single listed number would be wrong for almost everyone reading this page.

Just want the price sheet?

Leave an email. We'll send the Q4 price sheet — no call required.

Talk to a human instead.

Mon–Fri, 09:00–18:00 GMT+8. English, Chinese.

WhatsApp +86 136 1309 1614 Book 20 minutes →

Q4 SLOTS CLOSE 18 DEC1 business day response

Get quote

ONERugged

Industrial rugged devices for enterprise & government projects worldwide.

18+ Years of Rugged ComputingTrusted in 100+ CountriesIP65 / MIL-STD-810HCE & FCC Certified

Company

Part of the Emdoor Group, ONERugged delivers rugged computing to enterprises and government projects across 100+ countries.

Email: contact@onerugged.com
WhatsApp: +86 136 1309 1614
Hours: Mon–Fri 9:00–18:00 (GMT+8)

Need a Bulk Order or OEM / ODM Solution?

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