One-year Warranty
The following conditions are covered by the warranty
(1) Please check the device in time after receiving it. If there is a failure or an unqualified part due to quality problems within 7 days, we offer a free replacement.
(2) If the new device still has the same fault after two maintenance within 15 days, it can be replaced by a new one of the same brand and the same model depending on the actual situation.
(3) For the device loss and damage maintenance caused by the user's improper operation, we will charge a certain cost (including material costs and labor costs)
(4) Within one year, if there is no human damage to your device, we will provide component replacement and free repair service. You also have lifetime access to our technical support services in China, as well as online access to drivers, software updates, BIOS updates, utilities, and manuals.
(5) You can extend the standard warranty period of the device you purchased to five years, and contact our sales staff for the specific expense, extending the coverage to match your renewal cycle. The extended warranty can reduce the maintenance cost of the device outside the standard warranty period and the maintenance cost. With our professional after-sales team support, we can make the maintenance cycle shorter, and will not delay your work time.
The following conditions are not covered by warranty
(1) The device received by the customer is intact and can be used normally, but the damage caused by the customer's reasons for the return of the device and lack of packaging during transportation, is not covered by the warranty, and the repair cost or device cost incurred will be borne by the customer depending on the damage of the device.
(2) Device failure or damage caused by failure to install, use, maintain, and keep the device according to the user manuals.
(3) The warranty certificate does not match the device model or the warranty certificate is altered.
(4) The device nameplate and SN code are indistinct and cannot be identified.
(5) The warranty period has been exceeded.
(6) Device failure or damage caused by irresistible factors (such as fire, earthquake, flood, etc.).